Learner Guide-SIRCPPA008 Assist customers with products for gastro-intestinal conditions EAL Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCPMG409 Implement a pest management plan AHCPMG412 Develop a pest management plan AHCPMG413 Define the pest problem AHCWHS401 Maintain work health and safety processes Elective units AHCBER404 Conduct field surveillance for a biosecurity emergency response AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCPMG401 Implement the pest monitoring and evaluation plan AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCCCF405 Develop community networks AHCMOM402 Supervise maintenance of property

Core units BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Elective Units BSBCUS501 Manage quality customer service Group A BSBPMG522 Undertake project work Group A BSBWOR501 Manage personal work priorities and professional development Group A BSBMGT502 Manage people performance Group A BSBADM502 Manage meetings Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B BSBMGT516 Facilitate continuous improvement Group A BSBFIM501 Manage budgets and financial plans Group A Additional electives BSBWHS501 Ensure a safe workplace BSBHRM513 Manage workforce planning BSBRSK501 Manage risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG522 Undertake project work CUAIND402 Provide freelance services CUAIND502 Maintain and apply creative arts industry knowledge CUAWRT504 Perform advanced editing tasks CUAWRT505 Perform advanced writing tasks CUAWRT506 Develop nonfiction works for publication Elective units BSBCRT402 Collaborate in a creative process BSBCRT403 Explore the history and social impact of creativity BSBDES402 Interpret and respond to a design brief BSBITU404 Produce complex desktop published documents BSBSMB403 Market the small business BSBWRT401 Write complex documents BSBWRT501 Write persuasive copy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTBWN308 Work safely on live optical fibre installations ICTWHS204 Follow work health and safety and environmental policy and procedures ICTBWN302 Install optical fibre splitters in fibre distribution hubs ICTCBL316 Install ribbon fibre cable in the FTTX distribution network ICTBWN307 Use optical measuring instruments ICTTEN318 Inspect

Learner Guide-SIRCPPA008 Assist customers with products for gastro-intestinal conditions EAL Core units BSBCUS403 Implement customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce