Assessment Kit-BSBCUS501 Manage quality customer service Advanced Diploma please email your six selected

please email your six selected elective units to info@caqa

aggressive or abusive customers SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTMSG015 Adapt massage treatments to meet specific needs

negotiate and refine a design brief CUADES611 Manage design realisation CUAGRD603 Extend typographic design expertise CUAGRD611 Engage in the business of graphic design CUAGRD612 Originate graphic designs for complex briefs CUAPPR612 Collaborate in professional creative projects Elective units BSBMKG551 Create multiplatform advertisements for mass media BSBCRT611 Apply critical thinking for complex problem solving BSBTEC501 Develop and implement an e-commerce strategy BSBSTR501 Establish innovative work environments BSBLDR601 Lead and manage organisational change BSBLEG525 Apply legal principles in intellectual property law matters BSBESB406 Establish operational strategies and procedures for new business ventures BSBSTR601 Manage innovation and continuous improvement BSBOPS601 Develop and implement business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBCUS501 Manage quality customer service Advanced Diploma please email your six selectedOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of