Vocational Placement Kit-MSS20316 Certificate II in Competitive Systems and Practices FWP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT512 Originate and develop concepts CUADES511 Implement design solutions CUADES512 Establish

safety and wellbeing CHCECE032 Nurture babies and toddlers CHCECE033 Develop positive and respectful relationships with children CHCECE035 Support the holistic learning and development of children CHCECE034 Use an approved learning framework to guide practice CHCECE036 Provide experiences to support children’s play and learning CHCECE037 Support children to connect with the natural environment CHCECE038 Observe children to inform practice CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCECE055 Meet legal and ethical obligations in children’s education and care CHCCEC056 Work effectively in children’s education and care CHCPRT001 Identify and respond to children and young people at risk HLTAID012 Provide First Aid in an education and care setting

and procedures in the construction industry Elective units CPCCBL3015 Construct decorative brickwork CPCCBL3017 Carry out tuck pointing and repointing to masonry CPCCCO2013 Carry out concreting to simple forms CPCCCM2009 Carry out basic demolition CPCCBC4003 Select

weeds and diseases AHCECR301 Maintain native ecosystem areas * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-MSS20316 Certificate II in Competitive Systems and Practices FWP aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.