SCORM Compliant Package-FNSASIC311 Establish client relationship and analyse needs Learner Resources (Q) Core units AURAAA001 Work in

Core units AURAAA001 Work in an automotive administration role AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA003 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURAFA002 Read and respond to automotive workplace information AURAMA001 Work effectively with others in an automotive workplace AURSLA001 Comply with legal requirements when selling automotive products and services TAEDEL301 Provide work skill instruction AURACA002 Manage complex customer requirements in an automotive workplace AURAFA004 Resolve routine problems in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURVTW005 Carry out spot welding AURVTW003 Carry out advanced gas metal arc welding on vehicle body sections AURTTA020 Apply heat induction processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and review a quality assurance program Electives AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCCHM501 Develop and manage a chemical use strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIEGS202E Conduct field work RIIEGS301D Operate and maintain instruments and field equipment RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIERR202E Contribute to the control of emergencies and critical situations RIIQUA201E Maintain and monitor site quality standards RIIRIS202E Respond to site based spills RIISTD202D Collect routine site samples RIIVEH305F Operate and maintain a four wheel drive vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment of best practice holistic delivery

SCORM Compliant Package-FNSASIC311 Establish client relationship and analyse needs Learner Resources (Q) Core units AURAAA001 Work in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.