SCORM Compliant Package-VU23526 Read and write straightforward transactional texts AVI Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency AURVTW005 Carry out spot welding AURVTW003 Carry out advanced gas metal arc welding on vehicle body sections AURTTA020 Apply heat induction processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our learner resources include: Learner Guide

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT403 Explore the history and social impact of creativity BSBOPS404 Implement customer service strategies BSBTEC401 Design and produce complex text documents BSBTEC405 Review and maintain an organisation’s digital presence BSBWRT411 Write complex documents CUADES301 Explore the use of colour * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-VU23526 Read and write straightforward transactional texts AVI Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.