SCORM Compliant Package-AHCBUS513 Market products and services SIS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

suspension and braking components AURLTJ113 Remove

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM06007 Perform basic incidental heat/quenching

Core units RIIBEF201E Plan and organise work RIICCM201E Carry out measurements and calculations RIICCM203E Read and interpret plans and job specifications RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICPL301E Install water mains pipelines RIICPL302E Install stormwater systems RIIMPO320F Conduct civil construction excavator operations CPCCSF2004 Place and fix reinforcement materials RIICCM202E Identify

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SCORM Compliant Package-AHCBUS513 Market products and services SIS aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.