Training and Assessment Strategy-ICT20319 Certificate II in Telecommunications Technology UEE aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)

simple spoken instructions and information VU22594 Read and write short

Core units CHCCSS001 Work effectively in community safety services CHCDIV001 Work with diverse people BSBXTW301 Work in a team HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety Elective Units CHCAOD002 Work with clients who are intoxicated CHCCCS014 Provide brief interventions CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS033 Identify and report abuse CHCCOM002 Use communication to build relationships CHCCOM005 Communicate and work in health or community services * We can develop additional elective units that are not listed on request (Please contact us for further information)

construction and repair * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCBC4012 Read and interpret plans and specifications CPCCBC4014 Prepare simple building sketches and drawings Elective units CPCCBC4003 Select

Training and Assessment Strategy-ICT20319 Certificate II in Telecommunications Technology UEE aggressive or abusive customers SIRXSLS004You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.