Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy Units of competency AHCASW309 Interpret

Units of competency AHCASW309 Interpret Aboriginal cultural landscape AHCASW307 Support the documentation of Aboriginal cultural landscapes AHCASW501 Survey and report on Aboriginal cultural sites LGALAND504A Undertake effective consultation with Indigenous people on matters of cultural heritage AHCILM508 Propose a negotiated outcome for a given area of Country * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411 Use nationally recognised training products to meet vocational training needs TAEDES412 Design and develop plans for vocational training TAEPDD401 Work effectively in the VET sector Elective units TAEASS404 Assess competence in an online environment TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAELLN421 Integrate core skills support into training and assessment TAELLN422 Use foundation skills resources

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Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK318 Comply with industry quality assurance requirements Electives AHCBIO301 Identify and report signs of unusual disease or pest AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM305 Implement a plant nutrition program AHCPCM306 Provide information on plants and their culture AHCSOL305 Prepare growing media AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

CHCLEG003 Manage legal and ethical compliance

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy Units of competency AHCASW309 InterpretOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce