Unit Knowledge Guide-SIRXCEG007 Develop online customer service standards Skill Set Core units AHCWHS503 Manage workplace

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK520 Develop workplace policy and procedures for environment and sustainability Electives AHCAGB518 Develop climate risk management strategies AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCSOL505 Monitor and manage soils for production AHCBUS408 Operate within a budget framework * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUASTA313 Operate staging elements CPCCWHS1001 Prepare to work safely in the construction industry CUASTA312 Install staging elements CUASTA211 Develop basic staging skills CUASTA212 Assist with bump in and bump out of shows CUAWHS312 Apply work health and safety practices If you require RPL Kits with comprehensive benchmarking

Units of competency BSBTEC402 Design and produce complex spreadsheets BSBTEC401 Design and produce complex text documents BSBTEC403 Apply digital solutions to work processes BSBTEC404 Use digital technologies to collaborate in a work environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIICOM301E Communicate information RIIENV302E Apply environmentally sustainable work practices RIIGOV401E Apply

procedures and programs to meet legislative requirement RIICWM401E Supervise civil works RIIRIS401E Apply site risk management system Elective units BSBINS402 Coordinate workplace information systems BSBOPS404 Implement customer service strategies BSBSTR402 Implement continuous improvement RIICPL401E Supervise the installation of underground services using open excavation RIICWM402E Supervise civil works contractors RIIWHS302E Implement traffic management plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SIRXCEG007 Develop online customer service standards Skill Set Core units AHCWHS503 Manage workplaceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner