Learner Guide-VU21509 Analyse and participate in complex spoken discourse for further study Unit procedures and programs BSBWRT411 Write

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry

Core units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE001 Develop cultural competence CHCECE004 Promote and provide healthy food and drinks CHCECE009 Use an approved learning framework to guide practice CHCECE011 Provide experiences to support children

charge and replace batteries and jump-start vehicles AURSCA102 Present automotive products and services for sale BSBTEC201 Use business software applications SIRRINV002 Control stock AURACA103 Build customer relations in an automotive workplace AURAFA001 Use numbers in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

eggs and farinaceous dishes SITHKOP010 Plan and cost recipes SITXFSA007 Transport and store food SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXWHS006 Identify hazards

Learner Guide-VU21509 Analyse and participate in complex spoken discourse for further study Unit procedures and programs BSBWRT411 WriteOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce