Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE Units of competency PSPGEN048 Support

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCCCS019 Recognise and respond to crisis situations

fitness and recreation industry knowledge Elective units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR201 Manage personal stress in the workplace CHCCOM001 Provide first point of contact FSKDIG03 Use digital technology for routine workplace tasks FSKLRG09 Use strategies to respond to routine workplace problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCIRG221 Assist with pressurised irrigation operations AHCMOM203 Operate basic machinery and equipment AHCTRF205 Assist in the preparation of turf surfaces for play AHCTRF207 Renovate grassed areas AHCTRF208 Support turf establishment Electives AHCCHM201 Apply chemicals under supervision AHCMOM204 Undertake operational maintenance of machinery AHCPCM204 Recognise plants * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE Units of competency PSPGEN048 SupportYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.