Learner Guide-TLII3022 Provide customer service in rail operations NUR Core units BSBPMG407A Apply risk

Core units BSBPMG407A Apply risk management techniques CPCCBC4001A Apply building codes and standards to the construction process for low rise building projects CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4005A Produce labour and material schedules for ordering CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4011B Apply structural principles to commercial low rise constructions CPCCBC4012B Read and interpret plans and specifications CPCCBC4013A Prepare and evaluate tender documentation Elective Units CPCCBC4014A Prepare simple building sketches and drawings CPCCBC4006B Select

area and quantify dimensions TLIF4066 Implement and supervise transport regulations compliance systems TLIR0003 Monitor supplier performance TLID0020 Shift materials safely using manual handling methods BSBPEF402 Develop personal work priorities BSBWHS411 Implement and monitor WHS policies

Units of competency CHCCSM006 Provide case management supervision CHCCSM005 Develop

development and wellbeing CHCECE047 Analyse information to inform learning CHCECE049 Embed sustainable practices in service operations HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-TLII3022 Provide customer service in rail operations NUR Core units BSBPMG407A Apply riskOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce