SCORM Compliant Package-AHCNSY312 Prepare specialised plants Learner Resources (Skill Set) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AHCNSY206 Care for nursery plants AHCPCM204 Recognise plants AHCWHS201 Participate in work health and safety processes Elective units AHCCHM201 Apply chemicals under supervision AHCIRG221 Assist with pressurised irrigation operations AHCNSY205 Pot up plants AHCNSY208 Maintain indoor plants AHCPGD202 Prepare and maintain plant displays SIRRINV001 Receive and handle retail stock SIRXIND002 Organise and maintain the store environment SIRXSLS001 Sell to the retail customer AHCBIO203 Inspect and clean machinery

Core units AHCPMG409 Implement a pest management plan AHCPMG412 Develop a pest management plan AHCPMG413 Define the pest problem AHCWHS402 Maintain workplace health and safety processes Electives AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program BSBPMG429 Apply project stakeholder engagement techniques AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCMOM402 Supervise maintenance of property

Units of competency CHCDIS004 Communicate using augmentative and alternative communication strategies CHCDIS005 Develop and provide person-centred service responses CHCDIS010 Provide person-centred services to people with disability with complex needs HLTHPS007 Administer and monitor medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT611 Develop ICT strategic business plans ICTSAD604 Manage and communicate ICT solutions ICTSAD608 Perform ICT-focused enterprise analysis ICTSAD611 Manage assessment and validation of ICT solutions ICTNWK603 Plan

SCORM Compliant Package-AHCNSY312 Prepare specialised plants Learner Resources (Skill Set) aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.