Unit Knowledge Guide-BSBFNG405 Review and apply the constitution in an Aboriginal and Torres Strait Islander organisation Skill Set (Skill Set) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSL933008 Perform calibration checks on equipment and assist with its maintenance FBPSUG2006 Collect and prepare samples BSBWHS201 Contribute to health and safety of self and others FBPSUG3007 Perform factory control tests FBPSUG2024 Perform standard tests on cane samples * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBTWK501 Lead diversity and inclusion BSBLDR521 Lead the development of diverse workforces BSBHRM615 Contribute to the development of diversity and inclusion strategies If you require RPL Kits with comprehensive benchmarking

Units of competency MSMBLIC002 Licence to operate an advanced boiler * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-BSBFNG405 Review and apply the constitution in an Aboriginal and Torres Strait Islander organisation Skill Set (Skill Set) aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner