Learner Guide-TAEDES514 Research and develop nationally recognised training products SHB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBCRT301 Develop and extend critical and creative thinking skills BSBWHS201 Contribute to health and safety of self and others CUAIND301 Work effectively in the creative arts industry Elective Units BSBCRT101 Apply critical thinking techniques BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment BSBSUS201 Participate in environmentally sustainable work practices CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUADIG301 Prepare video assets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURRTR006 Diagnose and repair marine electrical systems AURRTE008 Install marine engines

Units of competency FBPBPG2001 Operate the bottle supply process FBPBPG3004 Operate the bottle sealing process FBPBPG3002 Operate the labelling process FBPBPG2003 Operate the carton packing process BSBWHS301 Maintain workplace safety FBPBPG3001 Operate the bottle filling process * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks SITXCOM007 Show social and cultural sensitivity * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-TAEDES514 Research and develop nationally recognised training products SHB aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce