SCORM Compliant Package-BSBXTW301 Work in a team NWP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBMUP008 Apply eyelash extensions Group B: General elective units SHBXCCS009 Greet and prepare clients for salon services Group B: General elective units SIRXOSM003 Use social media and online tools Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

ACSF level descriptors to determine learner proficiency

Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCSDT302 Identify seeds AHCSDT306 Perform a seed germination test FWPFGM3202 Extract seed AHCECR305 Collect native seed * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBXTW301 Work in a team NWP aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.